HABC LEVEL 2 Award in Customer Service (QCF)


This regulated qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.


This qualification is aimed at individuals who wish to gain an understanding of the importance of Customer Service and in particular how to satisfy customer expectations. The subjects covered within this qualification are; Delivery of Effective Customer Service and Supporting the Customer Service Environment.

The qualification is approved for delivery to learners aged 14+ and is made up of 2 mandatory units, comprising of 13 credits. Although no formal entry requirements are required, it is advised that learners have a basic level of
English skills before enrolling onto this course.

Completion of this qualification could also lead to employment in a variety of job roles, i.e.

  1. Customer Service Team Member
  2. Customer Service Representative
  3. Customer Service Officer
  4. Customer Service Administrator

This qualification is approved for delivering to learners who work within the customer service industry or provide services to customer in any industry or willing to acquire the requisite knowledge in delivering exceptional customer service skills. It is made op of @ mandatory Units ……..

If you are a business or a funded organisation looking to get your staff or customers trained, we can provide training at your work place or at our training centres and also offer discounts for group bookings.